Frequently Asked Questions

  1. How do I login to the website?  To login, go to austinnewcomers.com. Scroll to the bottom of any page on the site until you see Member Login. Fill in the fields.
  2. Forgot or lost your password? On the top menu of the Austin Newcomers site, hover over ‘Members Only’ and then click on ‘Manage Account’. Select the ‘Request Password’ option, then enter your email address and then click Enter. You should get an email with a temporary password that you can use to log in.  Check your spam folder if you don’t see it within 15 minutes to your inbox. If your membership has expired, it will redirect you to renew your membership.  Once you renew your membership it will allow you to change your password.
  3. Want to change your password? On the top menu of the Austin Newcomers site, hover over ‘Members Only’ and then click on ‘Manage Account’.  You can log in with your current password. There is an option there to Change your Password in your profile.
  4. How do I register for an event? If your membership is current, you can register for an event in at least four ways:
    • Every event in the Welcome Mat has a line for RSVP information to let you know how to RSVP for the event. It will include instructions on how to register and a link to the online calendar, an email for the event chair, or a phone number.
    • The monthly calendar on the next to last page of the Welcome Mat has a link to each online event description and RSVP form where you can register for an event.
    • Log in to the AustinNewcomers.com website and go to News and Events in the bar at the top. You can scroll down the list of events by date to find the one you want.
    • Log in to the AustinNewcomers.com website and go to News and Events and scroll down to calendar to see the entire month of events. Click on the one you want to register for. You can also click Calendar on the left side of the News and Events page to access the monthly calendar.
    • In addition, you can always contact the interest group chairperson by phone or email, whichever is included in the Welcome Mat.
  5. How do I get my password? When you sign up to become a member, you will be emailed a password. You can opt to change it by following the instructions in #7 above. Write it down somewhere so you can refer to it if you forget it.
  6. How do I find my profile?  On the top menu of the Austin Newcomers site, hover over ‘Members Only’ and then click on ‘Manage Account’. Login for access to your profile.
  7. How do I upload my pictures? Login to your profile. Select the ‘Profile’ tab. Scroll down to ‘Profile Gallery’. Click on the box that says ‘Click or drop files here’ to upload image and then follow directions. You can either drag a picture from another open window or look up the picture on your hard drive and select it to upload it. Click on Learn more for a short video on how to do this.
  8. Where do I find the Welcome Mat and how do I find out when the new one is uploaded?  The Welcome Mat for each month is posted around the 15th of the previous month. You can find it in the Members Only section by clicking on Welcome Mat Newsletters on the left-hand column. The weekly email will also include a link to the Welcome Mat and will alert you when the new one has been posted.